Order & Shipping Information
Order & Shipping FAQ
Where can I go to check my order status?
Use this link to see your order status online. Make sure you have your order number and email address used to place the order. Also, when your order is shipped from our warehouse you will receive an email with a tracking number so you can check your order's every step.
What Boxes are scooters shipped in?
All Complete scooters come in a Lucky branded box that is clearly branded/marked as our product. If you wish to have a package delivered that is not recognizable please select the unmarked packaging option at checkout.
WHICH SHIPPING METHODS DO YOU USE?
Lucky Scooters ships all merchandise via US Postal Service or FedEx. We offer FedEx Home Delivery, FedEx Express Saver, FedEx Standard Overnight, USPS Parcel Select and USPS Priority Mail. Unfortunately, we are unable to ship to a PO box at this time.
Please verify and double check that your shipping address is entered correctly as there is a $12 rerouting fee (per package) to correct or adjust a shipping address after your order has been shipped. Multiple reroutes will result in multiple fees.
Please note: Lucky Scooters does not have the ability to control how our carriers move your package. Once your package has been tendered to a carrier the delivery date, destination routing, and delivery speed is controlled by that carrier. Lucky Scooters is not responsible for packages that are lost, stolen, or damaged during the shipping process. If a package is severely delayed due to the shipping carrier, please contact us directly and we will work with the shipping carrier to help resolve the issue.
Packages shipped using FedEx have the option to customize deliveries using the FedEx Delivery Manager. A link to the FedEx Delivery Manager is included in shipping emails.
Can I change or edit my order once it is placed?
Contact us immediately after placing your order, and we will do everything we can to accommodate your request. Our team tends to process and fill orders very quickly, so the time window for changes or cancellations is very short.
Orders that have left our warehouse cannot be cancelled or modified.
How much do you charge for shipping?
You can get a shipping estimate by adding items to your cart. Proceed to your shopping cart page and enter your general postal code to generate a shipping estimate.
I forgot to enter an Offer or Coupon Code
Unfortunately coupons cannot be applied after the purchase is complete.
How long until my Order or Parts ship?
Non custom items are usually processed within 24-48 hours. If your order is processed and shipped in less than 48 hours, please feel free to email our warehouse team and give them a shout out.
*Custom scooter builds can take an extra 2 to 3 business days to process and ship.
How will I know when my order has been processed and my parts will ship?
You will receive a confirmation email informing you that your order has been sent to processing. Additionally you will receive an email from one of our carriers once your package has been accepted. Please refer to the carrier email for a tracking number; this will allow you to track the package in real time. If you do not receive an email from a carrier, please log into your Lucky Scooters account to check your order status. If you have attempted both of the above options without success, please feel free to reach out to our CS department.
Do you ship internationally?
Yes we ship worldwide; Lucky Scooters uses Fedex and USPS for both Domestic and International shipments. Please contact customer service if you are not able to choose your country during your checkout process.
Do you collect taxes?
For online purchases we collect local taxes for the following states: Arizona and Washington.
For international orders (Canada Included): Do we have to pay for customs/brokerage fees and charges?
Please check with your government's customs agency to determine if custom charges will apply to your order. Each country has different laws and charges and we are not able to keep track of all of them and their changes, we are not responsible for those charges.
Please note:: Lucky Scooters is not responsible for additional customs charges, brokerage fees or duties and taxes that may applied to get your package delivered.
Estimated transit & delivery times
International orders can take at least 10 to 14 business days to arrive and are shipped using Fedex Ground International and USPS Priority Mail International. Transit time can also take longer due to customs delays.
Please Note: Lucky Scooters is not responsible for additional customs charges, brokerage fees or duties and taxes that may applied to get your package delivered.
All orders ship from our Phoenix, Arizona warehouse.
*Orders placed Monday through Friday are usually processed within 24-48 hrs for in stock items, custom or out of stock items take a little longer. Please review the table below that shows the Domestic Estimated Delivery Time for most orders traveling cross country. Shipments to the Western US States generally take 1-3 business days.
**These are not guaranteed delivery dates and times, Deliveries could take longer due to weather conditions or carrier problems. Delivery dates do not include order processing times. These are only estimated delivery times for shipments.
Orders placed after 1PM PST are processed on the next business day. Lucky does not process orders Holidays or weekends.