Lucky Scooters FAQs

Sponsorhip FAQ

How do I get sponsored by Lucky?

We're always on the lookout for the best riders out there to expand the sport, ride our products and wear our gear.
Start by sending an email and great edit to sponsorship@luckyscoot.com. Please don't send us a video file. Upload your edit to Youtube or other video site and send us the link to watch it. If we are interested we will reply to you. We welcome Title team applications for sponsorship. Pro and International membership are by invitation only.

Do I need to use Lucky parts for the sponsorship edit?

You don't need to be riding Lucky parts in your sponsorship edit. We mostly look for style and flare and someone who can represent Lucky in a positive way. Show us your best stuff!

How long is typical sponsorship video?

A typical sponsorship video is between 2 and 4 minutes, although if you feel you need more time to show us your skills that’s perfectly fine!

What tricks must I be able to land to become a sponsored rider?

There are no set tricks that need to be landed to get sponsored. We mostly look for style and flare and someone who can represent the Lucky brand positively. 

product FAQ

DO SCOOTERS COME ASSEMBLED OR IN PARTS?

All of our complete scooters come partially assembled (including custom scooters). For shipping purposes the bar is not attached. When it arrives all you have to do is attach the bar, tighten the bolts and then go ride!

Please note: Tools provided in our complete scooters are intended to be used for bar installation, headset adjustment and brake removal/replacement. Additional tools may necessary to remove wheels and or axles.

HOW LONG WILL MY CUSTOM ORDER TAKE TO PROCESS AND SHIP?

Most custom parts orders ship in 24-48 hrs Monday-Friday.  Our shipping department will process your order M-F 8am - 4pm.  Orders placed after 2pm will process on the next business day. Please note: We do not ship on weekends or Holidays. *Custom scooter builds can take an extra 2 to 3 business days to process and ship.

Will my overnight order ship next day?

Overnight orders still have a processing time, Most overnight orders will ship out  at the end of the next business day. Our shipping department processes orders M-F 8am - 4pm. Orders placed after 2pm M-F will ship out the next business day. Please note orders with incorrect information or questions will be placed on hold until our customer service team has received the correct information to complete your order. 

HOW LONG WILL MY CUSTOM BARS TAKE TO PROCESS?

There are many variables when you place a custom bar order with Lucky. Most orders ship in 24 - 48 hrs. Our shipping department ships Monday - Friday.

DO YOUR FORKS FIT ON A RAZOR PRO MODEL HEADTUBE?

Yes, all of our forks will fit in the Razor Pro Model and Ultra Pro Model Headtube and they will fit any other standard 1 1/8" headtube as well. You need to use a bearing race with our forks, we will not guarantee the fit without the use of a bearing race.

HOW DO I INSTALL MY LUCKY SCOOTER GRIPS?

We get a lot of emails regarding instructions on how to install scooter grips, following the simple instructions below should help you get a grip on things.

1. Clean bar with thoroughly! Don't leave handlebars soapy or wet.

2.Apply a squirt of hairspray or hand sanitizer inside the grip. (we recommend this method if an air compressor is not available)

3. Get the excess hairspray out by flinging the grip while still in your hand.

4. Push or pull the new grip onto the bar. Use more hairspray if necessary. Don't stop pushing until the grip is all the way on.

5. Make sure they are where you want them because when the hair spray or sanitizer dries, they will not move.

6. Let dry for at least a couple of hours.

Please Note: It could take at least 24 hour for liquid to completely dry (riding with grips that are not secure can be dangerous)

WHAT DO I NEED TO KEEP MY LUCKY SCOOTER MAINTAINED? (GENERAL MAINTENANCE)

Lucky Pro Rider Blake Bailor can help you out. He does the following:

1. Make sure that your compression system is tight.

2. Always tighten axle bolts before you ride.

3. Keep your grip tape clean.

4. Make sure the bar clamp is tight.

5. Keep headset and wheel bearings lubricated and dirt free.

6.Replace any worn bolts at the first sign of wear.

7.Replace worn or torn grips for your safety, as well as others you ride with.

HOW OFTEN DO YOU COME OUT WITH NEW MODELS OF OLD PRODUCTS OR COMPLETELY NEW PRODUCTS?

We try to stay on the cutting edge of scooter design. Our designers are always working on something new, although there is no set release date each year for new products. Once something has been run through research and development, we will make it available to the public. Our Instagram and  Facebook page is a great way to see what we are working on or what might be coming out soon!

CAN I GET A COPY OF THE LUCKY RIDER MANUALS AND SEE SOME PRODUCT VIDEOS?

You can get a copy of your Lucky Scooters rider manual here 
 
You can check out some product videos on our complete pro scooters here: 
2019 Evo Pro Scooter 
2019 Covenant Pro Scooter 
2019 Crew Pro Scooter 

2018 Evo  Pro Scooter 
2018 Covenant Pro Scooter 
2018 Prospect Pro Scooter 
2018 Crew Pro Scooter 

THREADED VS THREADLESS FORKS

Threaded forks have been around ever since Razor started making scooters. The downside with threaded forks is that because of the threads in the top tube, the thickness is actually greatly reduced. Making threaded forks much more likely to break in between where the threads are.

The upside though is that you can easily assemble and use you current Razor Pro Model Headset and Bars. Our threaded forks though are made with a much thicker top tube than the stock Razor Pro Model Fork which greatly increases the strength and durability.

HOW WIDE SHOULD I ORDER MY BARS?

Most riders recommend that the width of your bars should be about the same as the width of your shoulders. this will improve your comfort level and improve your grip on the bars, resulting in longer sessions.

IF I NEED SCS, HOW SHOULD I ORDER MY BARS?

The SCS accounts for 2" inches of total bar height, so if the rider needs 24" bar height, order 22" bars.

*Please note we modify bars based on bar height and not ride height.

WHAT ARE YOUR PARTS MADE OUT OF?

The majority of our parts are made from 6061 Aircraft Grade Aluminum or 4130 Chromoly Steel. High quality materials result in strong light products. We back our products with an industry leading 180 day warranty against manufacturer defects.

WHAT IS THE HEADTUBE ANGLE ON MOST LUCKY DECKS?

The headtube angle on most completes is 82.5 degrees.

WHICH AXLE DO I NEED FOR THE LUCKY PEGS?

All of our pegs sets come with spacers and axles in a variety of lengths. This allows our pegs to fit on almost any scooter in a variety of configurations.

online, order & shipping faq

Q. How long until my Order or Parts ship?

A. Non custom items are usually processed within 24-48 hours.  If your order is processed and shipped in less than 48 hours, feel free to email our warehouse team and give them a shout out. Our shipping department processes orders M-F 8am - 4pm.  Orders placed after 2pm will process on the next business day. Please note: We do not ship on weekends or Holidays.* Custom scooter builds can take an extra 2 to 3 business days to process and ship.

CAN I CHECK MY ORDER STATUS?

Use this link to see your order status online. Make sure you have your order number and email address used to place the order.

IS EMAILING OR CALLING CUSTOMER SERVICE BETTER?

Every weekday morning we check our email and voice mail. It is completely up to you if you want to call or email, response time will be about the same. You can also always hit us up on our website or on our Facebook Page

MY ITEM WAS DAMAGED IN SHIPPING WHAT DO I DO?

If you receive a damaged item in your order, please send an email to customer service — info@luckyscoot.com or fill out this form. You will receive a reply within 24 hours, Monday through Friday.

HOW DO I RETURN OR EXCHANGE MY ORDER?

If you have an order you wish to return or exchange please read our customer care information page.

CAN YOU RETURN SCS BARS?

Bars that are cut for SCS compression systems are considered a custom sized bar. These bars will not be eligible for a return even if in new condition. Contact customer service if you have any further questions.

I did not see any security certificates at check out. How is your site protected?

We have a Thawte SSL certificate and the cart only allows checkout in HTTPS mode.