We're are always stoked to hear from our fans and customers, even if its to deal with an issue or fix a problem. We strive to have the best customer service in the industry and we will do our best to respond to your inquiry within 24 hours Monday through Friday, we aren't in the office on weekends.
Need to check on your order?
A. Use this link to see your order status online. Make sure you have your order number and email address used to place the order.
If you still need to reach us, you can talk to to us by calling 1-(866) 294-8669 Monday through Friday 9:00AM to 5:00PM PST Pacific Time . or send us an email at firstname.lastname@example.org or use Lucky Customer Contact Form
- Complete Scooters and Parts: Lucky stands behind the products. We have an industry leading 6 month manufacturers warranty. For a period of 180 days from the date of purchase (receipt required), we will either repair or replace at no charge any Lucky product which is defective in materials or workmanship purchased direct from our website. If you purchased the product from an authorized dealer, the dealer will handle the warranty. Damage due to misuse, abuse or modification is excluded so if it gets run over by a car, or has damage that is clearly out of the norm then it is not covered. We have seen enough scooters to know what does and doesn't break a scooter part.
- Wheels: Due to the wear and tear that wheels receive, flat spots on wheels are not covered under warranty.
The warranty will only apply to the original purchaser with proof of purchase. We will not warranty or replace any part that is not purchased from Lucky or an authorized dealer(Ex. Ebay or Craigslist).
Returns and Exchanges
All sales of custom-assembled or custom items (such as custom scooters, or custom cutting of bars to a specific size), and gift cards are final. They cannot be refunded or exchanged. This includes and is not limited to the following; custom cutting bars for sizing and/or SCS use, parts that require us to assemble them for you such as a custom complete scooter.
- Only non-custom made unused items in brand new condition may be returned for refund or exchanged within 14 days of purchase. There can be up to a 15% restocking fee. Shipping and handling fees are non-refundable unless customer service has authorized an exception. Please email email@example.com or fill out the form above for exchanges or returns so you can receive an RMA Number and shipping instructions. An RMA number is required for a refund. If you would like to contact us for warranty purposes, please check here!