We're are always stoked to hear from our fans and customers, even if it's to deal with an issue or fix a problem. We strive to have the best customer service in the industry and we will do our best to respond to your inquiry within 24 hours Monday through Friday; we aren't in the office on weekends.
Need to check on your order?Use this link to see your order status online. Make sure you have your order number and email address used to place the order.
Returns and Exchanges
- All sales of custom-assembled or custom sized parts are final - (such as custom built scooters, or custom cutting of bars to a specific size), gift cards sales are also final and cannot be refunded or exchanged. This includes, but is not limited to the following; Custom Scooter Builds, custom bar sizing, or any parts that require assembly.
Only non-custom, unused items in brand new condition and in the original packaging may be returned for a refund or exchange within 14 days of purchase. There can be up to a 15% restocking fee. Shipping and handling fees are non-refundable unless customer service has authorized an exception. If you would like to make a return or exchange, you must pack the unused merchandise in its original package, including instruction manuals and any protective packaging. Please send your qualified return to the address below using the carrier of your choice. We recommend using an insured and traceable delivery method. Send to: Lucky Scooters, 23325 N 23rd Avenue, Suite 100, Phoenix, AZ 85027. Returns are refunded in the method of original payment. Please allow 7-10 days to process your return and credit your original form of payment. Note: Items sent in without FIRST receiving an approval email will not be processed. Please DO NOT mail back your items before receiving an approval email from our customer service department.
Lucky Scooter – Apparel, Accessories, & Other Items
* Apparel, accessories, or items not listed below are not covered by a warranty. If you have a specific issue or problem with any Lucky item that is not listed below, please contact us at email@example.com
** Scooters or parts that are damaged due to modifications made or improper re-assembly DO NOT qualify for warranty
We stand behind our products and value our guest experience. We have an industry leading 6-month manufacturer’s warranty. For a period of 180 days from the date of purchase (receipt required), we will either repair or replace at no charge any Lucky product which is defective in materials or workmanship purchased directly from our website. If you purchased the product from an authorized dealer, the dealer will handle the warranty.
Lucky warranty does not apply to normal wear and tear, claimed defects, malfunctions or failures that result from abuse, neglect, improper assembly, improper maintenance, alteration, repainting, collision, crash, corrosion, water/moisture damage, or misuse. Installation of any aftermarket components, parts, or accessories that have not been designed by or are not compatible with Lucky Scooters will void any warranty offered by Lucky.
The warranty will only apply to the original purchaser with proof of purchase. We will not warranty or replace any part that is not purchased from Lucky or an authorized Lucky dealer. (Ex. Ebay, Craigslist, ETC.).
Scooters or parts that are damaged due to modifications or improper assembly do not qualify for warranty.
If a product is replaced under this warranty (“Manufacturer defect”), the replacement product will be covered for a period of 30 days from the date of the exchange, or for the remainder of the original warranty period, whichever is greater.
Before submitting a claim:
Before submitting a claim, please make sure that you have all of the required information listed below. This will help expedite the warranty process.
- Proof of purchase that includes your name, email and order number
- A clear images of the warranty issue. Single or out of focus images will not be reviewed
- Brief description of the issue
Note: Items that have been tampered with, disassembled or modified in any way do not qualify for warranty review. Examples include, but are not limited to: cutting, grinding, drilling, machining, or customizing.
Submitting a claim:
Please enter information in the fields below to start your warranty claim process.
If your item is approved for warranty you will receive an email with instructions on how to return the warrantied item. This email may contain a return shipping label. Please include a copy of your warranty approval email in your return shipment.
Lucky will replace your item with the same item. If the same item is not available, Lucky has the right to replace it with a similar item. The warranty submission process can take up to 5 business days.
Note: Please DO NOT mail back your items before receiving a warranty approval email. Items sent in without FIRST receiving an approval email will not be processed for warranty.
Lucky Scooter – Wheels
Wheels are considered a “wear” part whose lifespan is determined by the condition of the ground being ridden as well as the level, style and frequency of riding which varies greatly from person to person. Wheels modified in any way will not qualify for warranty; this includes but is not limited to painting or stripping, drilling or cutting, dying the urethane or intentionally tearing the urethane from the core.
Wheels are warranted by the individual wheel NOT by the pair, even if purchased as a pair.
NOT-COVERED: Chips, cracks and small abrasions on or around the riding surface of the urethane are considered normal wear and tear and ARE NOT COVERED under warranty. Flat-spots are caused by improper braking technique; chunking comes from riding on rough surfaces or by hitting sharp objects or curbs abruptly. Neither flat spots or chunking are covered under warranty. Wheel Bearings: Bearings are considered to be a consumable product Lucky will evaluate bearing warranties on a case by case basis. Bearings are only covered for manufacturer defects and not failure do to abuse or lack of maintenance.
COVERED: All wheels carry a 180-day urethane warranty against dehubbing. Dehubbing is when the urethane separates cleanly from the core leaving only exposed aluminum. Wheels with any urethane left on the core are not considered de-hubbed or a manufacturing defect.
Lucky Scooter – Bars
180-day warranty from the date of purchase on defective materials or workmanship. Bar modifications and/or alterations not performed by Lucky will void any warranty offered by Lucky. Bars Kinked or crushed due to clamp over-tightening are not considered a manufacturer defect and will not warrantied.
Lucky Scooter – Forks
180-day warranty from the date of purchase on defective materials or workmanship. Star nuts are not manufactured by Lucky and do not qualify for a fork replacement.
Lucky Scooter – Clamps & SCS
180-day warranty from the date of purchase on defective materials or workmanship. Stripping of the threads on the clamp is not covered under warranty.
Lucky Scooter – Decks
180-day warranty from the date of purchase on defective in materials or workmanship. Excessive grinding on rough surfaces can compromise deck structure, therefore, voids any warranty offered by Lucky.
Damage caused by improper use and/or abuse
Altering the structure (i.e. drilling holes)
Scratches or grinding to the anodizing
Any modifications or alterations, i.e. re-painting, re-coloring
Stripping and cross threading of any threads
Stripping or cross threading of the internal star nut
Scratches or grinding to the powder coating
Stripping or cross threading any clamps or SCS
Lucky Scooter – Apparel, Accessories, & Other Items
Apparel, accessories, or items not listed above for Lucky Scooters are not covered by a warranty. If you have a specific issue or problem with a Lucky item that is not listed above, please contact us at firstname.lastname@example.org
Lucky -180- Crash Replacement -
Unfortunately, accidents happen. There are a wide variety of situations a rider can find themselves in that can result in non-warranty damage to their Scooter. Our goal here at Lucky is to get you back up and riding as fast as possible. In situations where a scooter is compromised, that is not the result of a manufacturing defect, we offer a one time Crash Replacement. In order to qualify for Crash Replacement the customer must:
- Be the original owner
- Include the original proof of purchase
- Provide clear in focus pictures of the damaged item
- Provide a brief description of how the damage occurred
Once it is determined that a part qualifies for replacement one of our team members will reach out and provide details in regards to pricing, availability and shipping options. Lucky -180- Crash Replacement is a one time offering and expires 180 days from date of original purchase.