| What is your minimum order?
How can I get pricing?
Do you offer volume discounts?
Which methods of payment do you accept?
What kind of warranty do your products have?
How long does it take for me to receive my order?
Do you ship to Canada?
Do you carry spare parts replacement for your products?
How can I order from Lucky Scooters?
How do I track my order?
Does Lucky Scooters accept International orders?
Can I order online?
What is your return policy?
What is your minimum order?
Our minimum order is only 5 units. You can receive lower prices if you were to buy a larger quantity.
How can I get pricing?
For pricing, please contact a sales representative by clicking on the Contact Sales link.
Do you offer volume discounts?
Yes, we do offer volume discounts. The more you buy, the better deals we can provide to you, and the more you can also save on shipping.
Which methods of payment do you accept?
We accept the 4 major credit cards, wire transfer, business check, cashier's check, money order, and direct deposit. We charge a 3% surcharge for all credit card purchases.
What kind of warranty do your products have?
Most of our products carry a 3 month parts warranty. The warranty covers all parts and we will provide you with the parts for free along with the shipping on the parts as well.
In most cases you do not need to mail back your defective parts. The Motor Scooters and ATVs carry a 6 month warranty.
The warranties do not cover any labor.
How long does it take for me to receive my order?
It normally takes anywhere from 3 to 8 business days for you to receive your order. The length of shipping time varies upon how close you are to our warehouse in Los Angeles, CA.
Do you ship to Canada?
We currently are not able to ship our products to Canada.
Do you carry spare replacement parts for your products?
Yes, we carry all kinds of spare parts such as batteries, belts, tires, tubes, motors, controllers, etc. We provide all of these parts to our dealers for free.
How do I order from Lucky Scooters?
All orders are done over the telephone. Please contact a sales representative by clicking Contact Sales. If you do not wish to call and would prefer to have a sales representative contact you, please email a salesperson with your full name, phone number, and address.
How do I track my order?
Orders can be tracked through the trucking company's website and telephone customer service that your merchandise was sent through. Most of the time, we use The Custom Companies
or Yellow Transportation. Their websites are www.customco.com
and www.myyellow.com and their customer service line is 310-672-8800
(Custom) and 800-610-6500 (Yellow). A tracking number will be provided to you once your order has been shipped out.
Does Lucky Scooters accept International orders?
Lucky Scooters does accept orders from outside the United States. Various arrangements can be made to save you the most amount of money on shipping your international order to your desired location direct from the manufacturer.
Can I order online?
Since we are a wholesale company, and not a retailer, we do not allow for orders online. Also, the type of orders that our customers place will not be suitable for the online environment and such orders usually require a salesperson.
What is your return policy?
We only take returns for unopened, unused merchandise within 30 days
from the day the customer receives their product. Shipping costs are not
refundable, and the dealer must pay for return shipping. This is an industry standard
policy.
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